We post goods with Australia Post, TNT and Fastway Couriers.

All goods are thoroughly examined before packaging to ensure they are sent in A1 condition. Whilst we accept no responsibility for parcels lost or damaged during transport please notify us if your parcel doesn't arrive or arrives damaged and we will look into it for you.

If your goods arrive broken, Australia Post / TNT / Fastway may request to view them before any claims can be made. All our products are sent including full insurance at our expense.

Returns

We offer a 14-day return period. If you are not 100% happy with a product, you can return it for a full refund (less postage and handling), no questions asked. All that we ask is that you return the product in its original condition and in its original packaging. We also require that you include a copy of the receipt that you received with your order. If you wish to return a product to us because it is faulty, please contact us first so we can start a warranty claim.

Cancellations

To cancel an order, please contact our customer service department immediately.

Unfortunately, we are unable to accept cancellations for products that have already been shipped.